Admissions Clerk (Occupation Code : 422901)
Description
Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.Tasks
Interviewing patients, obtaining admission information such as name, address, age, religion, persons to notify in case of emergency, attending doctor, medical aid details and or the person responsible for payment of medical accounts.Explaining hospital protocols such as visiting hours, payment of accounts and the schedule of charges.
Obtaining signed documents from patient in compliance with legal requirements.
Entering patient admission information into hospital database and routing printed copies of documents to the designated departments.
Arranging for patient escort to assigned hospital rooms or wards.
Receiving co-payments from patients with respect to hospital admissions.
Investigating and directing patient inquiries or complaints to the appropriate medical staff members and following up to ensure satisfactory resolution.
Explaining policies, procedures or services to patients using medical or administrative knowledge.
Alternate Occupation Names
Hospital Admitting Clerk
Hospital Ward Clerk
Learning Pathways
No formal qualification 1
Step 1 : Admission requirements
- Grade 12 Recommended
While a National Senior Certificate (Grade 12) or equivalent is not compulsory to enter this learning pathway, it is highly valued by employers, who set their own entry requirements.
Step 2 : In-service training
- In-service Training
A number of short courses and certificate courses are available in the areas of deceased estates practice, insolvency litigation and administration, and corporate law among others.
Learnership 2
Step 1 : Admission requirements
- General Education and Training Certificate
A General Education and Training Certificate (GETC) or a Grade 9 certificate issued by a school OR an Adult Education and Training (ABET) NQF Level 1 certificate OR a recognised equivalent qualification obtained at NQF Level 1 are required to enter this learning pathway
Step 2 : Learnerships
- Learnership - Secretarial / Administration Services - Level 2
A learnership is a structured learning programme, consisting of theoretical and practical components, that leads to a qualification. In order to enter a learnership you need an employer.
Step 3 : Learnerships
- Learnership - Secretarial / Administration Services - Level 3
A learnership is a structured learning programme, consisting of theoretical and practical components, that leads to a qualification. In order to enter a learnership you need an employer.
Step 4 : Learnerships
- Learnership - Secretarial Administration Level 4
A learnership is a structured learning programme, consisting of theoretical and practical components, that leads to a qualification. In order to enter a learnership you need an employer.
National Certificate: Vocational (NCV) 3
Step 1 : Admission requirements
- General Education and Training Certificate
A General Education and Training Certificate (GETC) or a Grade 9 certificate issued by a school OR an Adult Education and Training (ABET) NQF Level 1 certificate OR a recognised equivalent qualification obtained at NQF Level 1 are required to enter this learning pathway
Step 2 : General Qualification
Step 3 : General Qualification
Step 4 : General Qualification
Step 5 : In-service training
- In-service Training
A number of short courses and certificate courses are available in the areas of deceased estates practice, insolvency litigation and administration, and corporate law among others.
Certificate 4
Step 1 : Admission Requirements 2
- Further Education and Training Certificate NQF Level 2 or Grade 10
Communication and Mathematical Literacy at NQF Level 2 are required.
Step 2 : General Qualification
Step 3 : General Qualification
Step 4 : General Qualification
Step 5 : In-service training
- In-service Training
A number of short courses and certificate courses are available in the areas of deceased estates practice, insolvency litigation and administration, and corporate law among others.