Admissions Clerk (Occupation Code : 422901)


Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.

Interviewing patients, obtaining admission information such as name, address, age, religion, persons to notify in case of emergency, attending doctor, medical aid details and or the person responsible for payment of medical accounts. 

Explaining hospital protocols such as visiting hours, payment of accounts and the schedule of charges. 

Obtaining signed documents from patient in compliance with legal requirements.

Entering patient admission information into hospital database and routing printed copies of documents to the designated departments.

Arranging for patient escort to assigned hospital rooms or wards.

Receiving co-payments from patients with respect to hospital admissions.

Investigating and directing patient inquiries or complaints to the appropriate medical staff members and following up to ensure satisfactory resolution.

Explaining policies, procedures or services to patients using medical or administrative knowledge.

Learning Pathway Description

While employers set their own entry requirements for this occupation, most require a National Senior Certificate (Grade 12) or equivalent along with a high level of verbal proficiency in English and another South African language. Experience in a medical practice and a good understanding of medical aid processes is highly recommended.  Doing a few related short courses may also increase your chances of employment. Once you are employed you will receive in-house training and mentoring of the various systems you will be using (pathway one).
If you do not have a National Senior Certificate, it is possible to gain relevant equivalent qualifications:
Pathway two involves obtaining the relevant equivalent of a Grade 12 by completing the National Certificate (Vocational) (NCV) in Office Administration. This pathway requires a General Education and Training Certificate or Grade 9 equivalent for entry and then National Certificate: Vocational: Office Administration at NQF Level 2, Level 3 and Level 4 (pathway two).

Pathway three involves doing Learnerships at progressively higher levels: The Learnership in Secretarial / Administration Services Level 2 and then Level 3 are followed by the Learnership in Secretarial Administration Level 4. To access this pathway you need a Grade 9 or NQF Level 1 qualification however with higher levels of education you can enter the pathway at a higher level. It is also possible to obtain some of these qualifications through Recognition of Prior Learning (RPL) if you have prior secretarial or administrative experience. 

Pathway four requires a Grade 10 or NQF Level 2 qualification for entry. The next step is to complete the National Certificate in Office Administration, followed by the Further Education and Training Certificate in Office Administration.
If you have National Senior Certificate with Certificate Entrance, you can access Higher Certificate in Office Administration (pathway five).

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Alternate Occupation Names
Hospital Admitting Clerk
Hospital Ward Clerk