Switchboard Operator (Occupation Code : 422301)
Description
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, receive caller inquiries and fault reports.Tasks
Operating switchboards and consoles to connect, hold and transfer telephone calls.Answering incoming calls, greeting callers, providing information, or taking messages as necessary.
Operating other communication systems, such as intercoms, two-way radios or public address systems to page individuals.
Relaying or routing written or verbal messages.
Placing telephone calls or arranging conference calls as required.
Undertaking other reception duties especially in small companies or firms.
Alternate Occupation Names
Telecom Operator
Shift Telephonist
Phone Centre Operator
Telephone Operator / Attendant
PABX Operator
Learning Pathways
No formal qualification 1
Step 1 : Admission Requirements 2
- Grade 12 Recommended
While a National Senior Certificate (Grade 12) or equivalent is not compulsory to enter this learning pathway, it is highly valued by employers, who set their own entry requirements.
Step 2 : In-service training
- In-service Training
Short courses, skills programmes and on-the-job training are offered by employers.
Learnership 2
Step 1 : Admission Requirements 2
- General Education and Training Certificate NQF Level 1 or Grade 9
Communication and Mathematical Literacy at NQF Level 1 are required to enter this learning pathway.
Step 2 : Learnerships
- Learnership - Secretarial / Administration Services - Level 2
A learnership is a structured learning programme, consisting of theoretical and practical components, that leads to a qualification. In order to enter a learnership you need an employer.
Step 3 : Learnerships
- Learnership - Secretarial / Administration Services - Level 3
A learnership is a structured learning programme, consisting of theoretical and practical components, that leads to a qualification. In order to enter a learnership you need an employer.
Step 4 : Learnerships
- Learnership - Secretarial Administration Level 4
A learnership is a structured learning programme, consisting of theoretical and practical components, that leads to a qualification. In order to enter a learnership you need an employer.
National Certificate: Vocational (NCV) 3
Step 1 : Admission Requirements 2
- General Education and Training Certificate NQF Level 1 or Grade 9
Communication and Mathematical Literacy at NQF Level 1 are required to enter this learning pathway.
Step 2 : General Qualification
Step 3 : General Qualification
Step 4 : General Qualification
Step 5 : In-service training
- In-service Training
Short courses, skills programmes and on-the-job training are offered by employers.