Retail Supervisor (Occupation Code : 522201)

Description

Supervises and coordinates the activities of retail sales workers.

Tasks

Managing retail sales staff, including cashiers and  merchandisers working on the floor.

Supervising and coordinating staff activities including organising and distributing staff schedules.

Recruiting, training, coaching, counselling, and disciplining employees.

Helping  retail sales staff to achieve sales targets.

Evaluating on-the-job performance of sales staff  against Key Performance Areas (KPAs).

Selling merchandise to customers.

Authorising certain types of  payments and the return of merchandise.

Handling customer questions, complaints and issues.

Preparing reports regarding sales volumes, merchandising and personnel matters for management.

Ensuring promotions are accurate and merchandised correctly.

Ensuring standards for quality, customer service and health and safety are followed.

Maintaining store's cleanliness and health and safety measures.

Alternate Occupation Names

Checkout Supervisor

Sales Department Supervisor

Sales Counter Manager

Sales Promotions Officer

Learning Pathways